Outage.Report

Is Jagex down? ❌

Contacts:

Jagex is a British video game developer and publisher, most well known for developing and maintaining the popular online game, RuneScape. The company was founded in 2001 and has since grown to become one of the largest and most successful game developers in the UK

No problems at Jagex

1d

you updated rs3 but not fixed it yet MAJOR QUEST BUG @JagexSupport fix your **** been months #runescape #runescape3

1d

@JagexSupport @Jagex please help. I haven't played my account in 2 years

2d

@JagexSupport world 301 GE has a small bot problem

2d

@JagexAyiza @JagexSupport @JagexSupport @JagexAsh @JagexAyiza can you read my tweet for once instead of ignoring me for the 8th time?

3d

@EasyHelp7 @JagexSupport well i emailed them with all the information hopefully it works out i haven't had access since February

4d

@JagexSupport I tried and this doesn’t help. My login info is correct my account is just disabled? How do I solve this?

4d

@J85221 @HiebDE @JagexSupport @JagexSkynet How were they able to do that? I’m still perm muted by the same AI bot thing…

5d

@JagexSupport so im kind of soft locked from my account, i only saved 5/10 of my backup codes unfortunately, and for some reason my authenticator is giving me wrong codes. would really appreciate any assistance

5d

@JagexSupport is there anything we can do if my friends life long account has been hacked while he is on vacation? I was able to contact him and he is aware but he does not have stable enough internet to complete the recovery process. He is looking for better internet as we speak

6d

@JagexSupport @OldSchoolRS @JagexAyiza day 3 of trying to get my iron unlocked after recieving no emails following all other options, and being denied with multiple passwords/membership transaction ids. acc creation, can someone tell me how to please get my account back.

6d

@JagexSupport is there a way to check on my account recovery? It's been 2-3 weeks now and no email back and account is still locked

7d

@JagexSupport could you please respond to me if there's any hope that my account would be unbanned at anytime or should i lose hope ? @JagexSupport IGN : 3alyan

8d

@JagexSupport How do I submit a support ticket?

9d

@JagexSupport Im not receiving a verification code to my email. its 100% the correct email as ive got the codes when I first made the account

9d

@JagexSupport @OldSchoolRS I’m trying to disable my auto for my account as I’ve got a new phone, however my when I request an email it’s not coming through at all. Can you help?

10d

@JagexSupport Congratulations! You made it to 3 weeks without giving me any support. Are you proud of your complete lack of action?

11d

@JagexSupport When I try to login on my jagex account , it says: sorry, you have been blocked. Can you help me please?

12d

$500m company but can't fix their servers when DMM comes around 🤭 Do better Jagex.

13d

Why, when I try beta worlds, does it crash my client and won't let me play test anything @JagexSupport @JagexAsh @Jagex

13d

@JagexSupport my account has still been banned for a year and i never did anything wrong with my account, i got banned for using google chrome remote to afk ammonite crabs and it flagged me as botting i have been trying to contact u and never got any reply to emails please help

13d

Jagex trending again, wonder why 😂 fix your game pls nd ty

18d

@Jagex @JagexSupport you customer service is nonexistent. i just want my **** account back.

19d

@JagexSupport Forgot account!Name "ChingChongYi", don't remember Email (didnt sign with one) or Password but I can give you important info on what Password looked like, my friend, date of creation etc etc. Please I wanna get back to playing this game again! #runescape #osrs

19d

@JagexSupport please check ticket 5169557 its been a few days with no reply.

21d

@JagexSupport I need help with my account, for absolutely zero reason the game refuses to recognize that my account exists, for some reason i had to change my password every time i wanted to play, but eventually it stopped working. I thought maybe my account wasnt upgraded so I

22d

@JagexSupport I can't make another appeal. My account was banned for macroing by a family member playing on it. I take full responsibility.. they shouldn't have been onto it. I'm hoping that one day, your team will reconsider giving a second chance. I don't mind being skill reset. Very sorry.

22d

@JagexHelpStevie @JagexSupport Can you please figure out why my account got banned. I have not botted on it because it is my main account so I would never bot on it. Or can you help me find a way for it to get a manual review. Please and thank you

23d

@JagexSupport I contacted you about an account recovery for which I received a response to provide a new email to recover my account. However, it's been 2 weeks since I sent a reply and I get an email back saying they haven't heard from me. My ticket ID number is #5153216

24d

@JagexSupport The game has been working fine for me until about an hour ago after I attempted to re log in. Never had this issue before and am not using any sort of VPN. Please help?! I dont know how to resolve this issue and cant find anything online

25d

@JagexSupport Please help, I have logged into my account and me to create a Jagex one so I did that and then when I launched I can’t find my old character account, this should be imported but it just asks me to create a new character?? Where is my old account character???